Policies + Terms & Conditions
Our Promise & Guarantee to You
We are very proud of the work we do and we have the track record to back it up. As humans we do make mistakes. If there is ever a time that we make a mistake while producing your order that was not agreed upon and approved, we are happy to reprint or replace the items.
Please visit our FAQ Page for more info and answers to common questions and concerns.
Request Quote Via Email
Send Art Files Via Email
Approve Proof + Pay Invoice
Ready For Pickup, Or Shipped To You!
Payment must be made in full in order to move your order into production. We accept cash, check, most major credit cards and ACH bank transfers for payment. Upon final proof approval we will send an invoice that is payable by credit card or bank transfer, those payments are instantaneous with receipt provided. If paying via cash or check, payments must be in-hands in order to move move into production. Check payments can be mailed or made on-site, cash payments must be made on-site.
Standard Production Time
Standard production time is around 10-15 business days for most products and services, some less and some more. Rush services are available on a case-by-case basis depending on current production levels, rush fees will apply. If needed for an event or by a firm deadline, that must be approved and confirmed. Standard production times are estimates and not a guarantee as they can fluctuate depending on volume. If we say we can meet a deadline, we will. Please email us to make sure your deadline can be met. Additional services like custom tags, private labeling, etc will add to standard production time.
Rush services are available for 3, 5 and 7 day production times depending on current production levels and details of each order on a case-by-case basis. Please email us about your deadline and order details to confirm.
Quotes & Estimates
Quotes are only valid if in written form. Our policy is to send all quotes, order details and approvals via email. Quotes are valid for 30 days. This excludes sale prices on services or blank goods, sale prices are limited time offers and subject to change at any time without notice.
Terms & Conditions
We at Inkfinity Printing LLC create digital mockups for every order before entering production. You as the customer are responsible for verifying final artwork including but not limited to spelling, grammar, item styles and colors, print colors, print size, size breakdowns, etc. Inkfinity Printing is not responsible for for any typos, errors or omissions that are approved for production by the customer. All sales are final and no refunds will be given on customer approved custom print orders. If changes are needed after final approval but before production has begun, customer is subject to additional fees and production time. Inkfinity Printing LLC is not responsible for printing on apparel provided by the customer as we cannot guarantee results on garments that we do not provide.
In the event Inkfinity Printing LLC is to imprint at the request of a customer the likeness of a person, product, logotype, or any other device provided by the customer, customer hereby represents that said likeness is being produced with the knowledge and consent of the individual or entity having the right thereto.
On request of Inkfinity Printing LLC, buyer shall provide the company with evidence of authority to produce such likeness. Buyer agrees to hold Inkfinity Printing LLC free and harmless from all liability and indemnify Inkfinity Printing LLC for any loss, damage or injury, which Inkfinity Printing LLC may suffer as a result of producing said likeness. The obligation of the buyer shall extend to payment for all legal fees and other out-of-pocket costs incurred by Inkfinity Printing LLC as a result of the reproduction of the likeness requested by the customer.
If there is something wrong with your order you must notify us within 5 business days of receiving your items. Mistakes happen and we will gladly fix any errors on our part. We try to catch all blemishes, misprints and defects from the distributor but sometimes they slip through. Depending on the issue, we will either replace, reprint, or credit you for the affected items. After 5 business days of receipt Inkfinity Printing is not responsible for any damages or claims.
Refunds / Returns / Credits
All sales are final. Once an order is approved and paid for, any and all changes are subject to additional fees. If a mistake was made and you receive goods that are not what you approved then we will work towards a resolution. Report claims within 5 business days of receiving the goods. After 5 business days Inkfinity Printing is not responsible for any claims. In the instance an order is cancelled after approval and payment, but prior to production, refunds and credits will be addressed on a case-by-case basis. In the instance a refund is granted, orders are subject to a 15% restocking fee and return shipping fees to return the blank garments to the distributor.
Misprints / Spoilage
Things happen. If there are any misprints, blemishes, holes, etc., report these claims within 5 business days of receiving the goods and we will gladly resolve the issue. Inkfinity Printing is not responsible for any claims after 5 business days of receipt. There is an industry standard of 2-5% spoilage rate meaning that 2-5% of any order could be blemished or misprinted. BUT, we don't follow that standard. We hold our projects to the highest of standards and stand behind our work. Please let us know if you notice any anomalies.