FYI + FAQ
We encourage you to read over these common questions/concerns before emailing for a quote and/or information. We respond to all inquiries as soon as possible but the following information may save you some time and help streamline your inquiry and order process.
Please visit our Terms Page for policies and terms and conditions for all orders.
Request Quote Via Email
Send Art Files Via Email
Approve Proof + Pay Invoice
Ready For Pickup, Or Shipped To You!
ARE THERE MINIMUMS?
Yes, for screen-printed and embroidered apparel, the minimum is 24qty. All items must have the exact same print to meet the minimum. For embroidered apparel, the minimum is 12qty for items getting the exact same embroidered design.
For promotional products, minimums will vary depending on the product. For banners, signage, vinyl, decals, etc., minimums are based on amount of material needed for the project. Email us for a quote and all details!
CAN I GET MULTIPLE COLOR WAYS?
As long as the print is exactly the same on different color items and you are ordering at least 25qty, you can get assorted colors for no additional charge. At 50+ qty you can change the print colors for a $15 ink color change fee. For promotional products, assortment options will vary depending on the product. Email us to get started!
Are there setup fees?
Screen-printed apparel has a setup fee of $20 per screen. An exact reprint of previous order has a setup fee of $10 per screen. Custom embroidery has a setup fee starting at $35 to get the logo digitized (the process where the design is recreated with stitch and thread patterns). Some embroidery will have higher setup fees, we will advise during the quoting process if the embroidery size or level of detail will incur a higher setup fee. Promotional products setup fees will vary depending on the item and the print method.
How many screens / setup fees are needed?
A screen is needed for each print location for screen-printed apparel. You also need a screen for each color in each print location. IE: A 1-color print needs 1 screen, a 2-color print needs 2 screens. If there is a front AND back print location, they each need a separate screen. Embroidery setup fees are not affected by number of colors. Neither are items including a “full color print.” In general, setup fees will vary from one product type to the next depending on item and print method. All setup fees will be included in quotes.
What is "single Hit" vs. "double Hit?"
Single hit refers to a screen-printed design printed once as a single layer of ink. Double hit refers to a single color being printed twice for 2 layers of ink. Sometimes, customers choose to double hit light colored inks on dark garments (white ink on black tees for example) to make sure the the print is very bright and vibrant. Others prefer a single hit for a softer print feel and more muted, vintage look. Double hit usually refers to single color prints, for multi-color prints we call it an underbase (white print layer under color print layers on dark garments).
What are the standard print sizes?
Our standard print sizes are listed below to accommodate most shirt sizes in each category. Not all shirts will be cut/sewn the same but the following is generally a safe working area to avoid printing over seams in sizes SM-XL.
- Youth: 9”x11” (max)
- Adult Unisex: 11”x14” (12”x15” max)
- Adult Women’s: 9”x14” (10”x14” max)
- Left Chest (pocket area): 3.5-4”x3.5-4”
Oversize prints are available. Please send us an email for quote and max print size based on your garment’s specs. Promotional product standard print sizes and locations will vary from item to item.
What file types are needed for custom Products?
Vector design files are always preferred and will provide the best print outcome. Those file types usually end in .AI, .EPS, and sometimes .PDF. If you only have image files (.JPG or .PNG) then a 300dpi at the full print size is needed. If you’re not sure what you have, send it to us after quoting and we will advise on how to proceed.
How long is the standard production time?
Standard production time is 10-15 days, but that is not a guarantee. Always ask during the order process and we will give you current production and lead times. Production estimates are never guaranteed, many things can happen with custom printing the can cause setbacks. If you need items by a certain event date or deadline that needs to be called-out and confirmed. If we guarantee a deadline then you’re all set. We’ve never missed a guaranteed deadline in over 10 years of business!
Are rush services available?
Rush services are available on a case-by-case basis depending on your project’s details and current production levels. All rush orders need to be confirmed and quoted separately, rush fees will apply. Email us for a quote and to confirm your deadline.
What apparel options are available?
Here are the apparel distributors we order from the most. But if you are looking for something specific let us know and we can send direct links to specific items. We purchase these options at a wholesale price, so let us know if you see something you like and we will quote out based on our volume rates. If you are looking for something specific, let us know what you are looking for and we can source those options for you. The following distributors are a good place to start browsing but not the end-all for product options.
If you’re looking for custom promo products to browse, click here to shop thousands of ideas on our online promo store!
Can I provide my own Apparel?
You can provide your own apparel for a small fee but we encourage you to order through us. Supplying your own apparel is allowed on a case-by-case basis. If printing on customer supplied apparel, we are not responsible for results as we cannot guarantee outcome on garments that we do not source and provide. We have wholesale accounts for just about anything made specifically for customization. But if you do want to provide you own approved apparel, the fee helps us with the logistical challenge of accepting and warehousing products we haven't ordered on your behalf. When we supply the goods, we have systems in place from order entry through delivery to account for everything along the way. When customers supply their own apparel they have to be manually checked in, inventoried, and stored until production begins.
When do I pay for the order?
Once proof is approved payment is expected in full in order to proceed to production. The first production day is the business day following paid invoice.
Are production samples available?
We proof everything with each customer complete with all order details, specifications and digital renderings. Production samples are not available for any order. Item minimums apply for anything being custom produced. We do have samples of popular products or can get samples if not, these will be either blank items without a custom print, or a custom printed item from a previous order.